Shipping policy
We process your orders from Monday to Friday. You will receive a confirmation email with tracking information as soon as your order has been shipped.
Your orders will be shipped from Ireland. However, if we are out of stock for any paddles, we may organise shipping from SeglaGear, located in Belgium. This is to ensure you get your products as soon as possible.
Shipping will be provided by AN POST. Your order will typically arrive within 3-5 working days after you receive shipping confirmation. If your order is sent from Belgium (SegalGear order only), please allow 10-13 working days.
Please ensure you provide a valid email address and telephone number when you order - we may need this information to contact you should any issues arise that could affect delivery time. Once shipping confirmation is sent your order cannot be adjusted or cancelled.
Ireland [3-5 working days / paddles if shipped from Belgium 10-13 working days)
- STANDARD - €10 - Tracked Delivery
- FREE for orders over €150 (excl kayaks) - Tracked and Registered Delivery
- KAYAK delivery within Republic of Ireland €100
- Delivered Monday-Friday by AN POST
Outside Republic of Ireland /International delivery
- Please contact us if you wish your order to be delivered outside Republic of Ireland**
Please check your order when it reaches your destination to ensure you have the pieces you want and without any damages.
** All applicable import duties are to be paid by the customer upon receipt.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@okayak.ie with your name and order number, and we will look into it for you.
